ocr: The call is transferred to the speci- fied technician column in order according to how the column is sorted. The calls in the technician columns can be sorted in several different ways. Simply press "S" to indicate the desired order. When a service call is completed, The calls in Column 1 can also be the dispatcher can mark the call sorted by pressing "P". as completed in the Service Call Record by pressing the F9 key.
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